Vionelie Terms & Conditions

Welcome to Vionelie™. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our website or purchasing from us.

1. General

  • The website www.vionelie.com is operated by Vionelie™. Throughout the site, the terms “we”, “us”, and “our” refer to Vionelie™.

  • By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions.

2. Eligibility

  • You must be at least 18 years old, or using the website under the supervision of a parent or legal guardian.

  • You agree to provide accurate, complete, and current information for all purchases made through the website.

3. Product Information

  • All jewellery pieces listed on Vionelie™ are thoughtfully curated and handpicked.

  • We strive to display our products as accurately as possible. However, slight variations in colour may occur due to photography, lighting, and individual screen settings.

  • Product sizes, weights, and dimensions are approximate and intended for general guidance only.

4. Pricing & Billing

  • All prices are displayed in Indian Rupees (INR).

  • Applicable taxes are included unless stated otherwise.

  • Prices are subject to change without prior notice.

  • GST may be applied in accordance with prevailing government regulations.

5. Orders & Cancellations

  • Orders can be placed online through our website.

  • We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

  • Orders cannot be cancelled once processed or shipped.

6. Shipping

  • We currently offer shipping across India only.

  • Complimentary shipping may be available on eligible orders, subject to ongoing offers and policies.

  • Orders are generally dispatched within 48 hours of placement, excluding Sundays and public holidays.

  • Delivery timelines may vary depending on location, courier services, and external factors beyond our control.

7. Returns & Exchanges

  • Due to the delicate and hygienic nature of jewellery, returns or exchanges are not accepted unless the product received is damaged or incorrect.

  • Any issue regarding damage or incorrect products must be reported within 24 hours of delivery.

  • A proper unboxing video recorded from start to finish without cuts or pauses is mandatory for verification.

For complete details, please refer to our Return & Exchange Policy.

8. Use of Website

  • You agree not to use this website for any unlawful, fraudulent, or unauthorized purpose.

  • You must not transmit viruses, malware, or any harmful code that may affect the functionality or security of the website.

9. Intellectual Property

  • All content on this website, including logos, branding elements, product images, graphics, designs, text, and website content, is the intellectual property of Vionelie™.

  • Unauthorized use, reproduction, or distribution is strictly prohibited without written permission.

10. Limitation of Liability

  • Vionelie™ shall not be held liable for delays in delivery, inaccuracies, third-party logistics issues, or misuse of products.

  • Customers are advised to handle and store jewellery carefully and follow the Care Instructions provided with each order.

11. Policy Updates

  • We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

  • Continued use of the website following any updates constitutes acceptance of the revised Terms.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Email: contact@vionelie.com
WhatsApp Message: +91 9057197166