Terms of service

Welcome to Vionelie™. By accessing our website and placing an order, you agree to the following Terms and Conditions. Please read them carefully before using our website or purchasing from us.

General

The website www.vionelie.com is operated by Vionelie™. Throughout the website, the terms “we”, “us”, and “our” refer to Vionelie™.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms and Conditions.

Eligibility

You must be at least 18 years old or using this website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information while placing an order.

Product Information

All jewellery pieces listed on our website are thoughtfully curated and handpicked.

We strive to display product colours and details as accurately as possible. However, slight variations may occur due to screen settings, lighting, and photography.

All sizes, dimensions, and weights mentioned are approximate.

Pricing and Billing

All prices are displayed in Indian Rupees (INR).

Applicable taxes, including GST, may be charged as per government regulations.

Prices and product availability may change without prior notice.

Orders and Cancellations

Orders can be placed directly through our website.

We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

Orders cannot be cancelled once processed or shipped.

Shipping

We offer complimentary shipping across India.

Orders are generally processed and dispatched within 48 hours, excluding Sundays and public holidays.

Delivery timelines may vary depending on the shipping location and courier services.

Returns and Exchanges

Due to the delicate and hygienic nature of jewellery, returns and exchanges are not accepted unless the product received is damaged or incorrect.

To raise a valid claim, customers must contact us within 24 hours of delivery along with a clear unboxing video recorded without cuts or pauses.

Please refer to our Return & Exchange Policy for complete details.

Website Usage

You agree not to misuse our website for any unlawful or unauthorized activities.

Any attempt to damage, disrupt, or interfere with the functioning of the website is strictly prohibited.

Intellectual Property

All website content including logos, branding, product images, text, graphics, and designs are the intellectual property of Vionelie™.

Unauthorized use, reproduction, or distribution is prohibited without written permission.

Limitation of Liability

Vionelie™ shall not be held liable for delays, damages, or losses caused by courier issues, misuse of products, improper handling, or circumstances beyond our control.

Customers are advised to follow the Jewellery Care Instructions provided with each order.

Policy Updates

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website after changes implies acceptance of the revised terms.

Contact Information

For any questions regarding our Terms and Conditions, please contact us at:

E-mail: contact@vionelie.com

WhatsApp Message: +91 9057197166